Terms of Service

Last updated: August 28, 2026

Welcome to Rocklyn Springs Farm. By using our website or placing an order through our online shop, you agree to these Terms of Service.

Please read them before placing an order.

About Our Products

We are a small farm, and many of our products are produced in limited quantities. Product availability may change throughout the season.

Product photos are intended to represent the products but may not be an exact representation of the product you receive.

Meat products may vary in size, weight, appearance, and packaging. Where a product is listed with an approximate weight, the actual weight may vary.

Placing an Order

When you place an order through our website, you are submitting a request to purchase the products in your cart.

Orders are subject to product availability. We reserve the right to contact you if there is an issue with your order, including availability, pricing, or product quantities.

Your order is considered confirmed once we have accepted the order and payment has been successfully processed.

Pricing and Payment

All prices are listed in Canadian dollars unless otherwise stated.

Prices may change without notice, but changes will not affect an order that has already been confirmed.

Online payments are processed through Shopify and its payment providers.

Local Pickup Only

Rocklyn Springs Farm currently does not ship orders.

All online orders must be picked up at the designated pickup location provided at the time of ordering.

Pickup instructions, including the available pickup times and location, will be provided with your order.

Customers are responsible for collecting their orders during the applicable pickup period.

Because our products include refrigerated and frozen food, customers are responsible for transporting their orders home promptly and storing them appropriately once they have been collected.

Food Products

Our products are food items and may be perishable.

Once an order has been picked up, the customer is responsible for proper handling, refrigeration, freezing, and storage.

Please inspect your order when you receive it and contact us as soon as possible if there is a problem.

Exchanges and Order Issues

Because we sell food products, we do not offer refunds.

If there is a problem with your order, such as receiving an incorrect product, a missing item, or a product that appears to be damaged or unsuitable when you receive it, please contact us as soon as possible.

Where appropriate, we may offer an exchange or replacement.

Please see our Refund & Exchange Policy for more information.

Cancellations

If you need to make a change to your order, please contact us as soon as possible.

Because many of our products are prepared specifically for customer orders, we may not be able to make changes or cancellations once an order has been prepared.

Website Content

All photographs, written content, branding, logos, graphics, and other original content on this website belong to Rocklyn Springs Farm unless otherwise stated.

You may not reproduce, modify, distribute, or use our content for commercial purposes without our permission.

Website Availability

We do our best to keep our website accurate and available, but we cannot guarantee that the website will always be available or free from errors.

Information, products, prices, and availability may change as our farm business develops.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have questions about these Terms of Service, please contact us.

Rocklyn Springs Farm
Email: info@rocklynspringsfarm.com
Phone: 226-581-8586