Refund & Exchange Policy

Last updated: August 28, 2026

Because we sell fresh and frozen food products, Rocklyn Springs Farm does not offer refunds or returns.

We do, however, want to make sure you receive what you ordered and that there is a way to address genuine problems with your order.

Exchanges

If there is a problem with your order, we may offer an exchange or replacement.

Examples may include:

• You received the wrong product

• An item is missing from your order

• A product was damaged before or during pickup

• There is another significant issue with the product you received

Please contact us as soon as possible after pickup so we can understand what happened and determine the best way to resolve the issue.

Food Safety

For food safety reasons, we generally cannot accept food products back after they have left the pickup location.

If you believe there is a problem with a product, please keep the product properly refrigerated or frozen and contact us before disposing of it. We may ask for photographs or other information so we can understand the issue.

Change of Mind

We do not offer exchanges or refunds simply because you have changed your mind about a purchase.

Please review your order carefully before completing your purchase.

Order Errors

If you notice an error with your order before pickup, please contact us as soon as possible. We will do our best to correct it before your order is collected.

Contact Us

If there is a problem with your order, please contact:

Rocklyn Springs Farm
Email: info@rocklynspringsfarm.com
Phone: 226-581-8586

We want you to feel confident ordering from our farm, and we'll do our best to make things right when something goes wrong.